1. Terms and conditions of payment
- Tourist taxes and additional expenses are not included in the room rate.
- Extra beds in addition to the minimum number required to accommodate the guests requires an additional charge.
- Cash settlement is required.
- Payment must be made at check-in or during your stay, within the day before the checkout day, during the morning.
- Your credit card details were submitted during the reservation as a guarantee. Nevertheless, when the reservation becomes "Not Refundable", a pre-authorization of the amount due could be affected, i.e. a temporary block of the amount, without any real withdrawal. The amount could then be withdrawn in case of no show or cancellation.
- Please note that providing invalid credit card details or engaging in irregular or fraudulent payments will result in the cancellation of the reservation.

2. Check-in and Check-out
- SuperOtium does not provide a 24-hour reception service. Therefore, we kindly request that you inform us of your expected arrival time a few days in advance, so we can make necessary arrangements with our staff.
If it will be during the morning, within 1:00 PM, we don't need an exact arrival time. In case your room won't be ready yet, we'll take care of your luggage and will do the checkin together between 12:00 and 1:00 PM.
Otherwise, if it will be later than 1:00 PM, we would need a quite precise arrival time, since our assistant will arrive here few minutes before the scheduled checkin time.
- For arrivals after 7:00 PM, an additional charge of €15 will be applied for late check-in.
- For arrivals after 10:00 PM, an additional charge of €25 will be applied for late check-in.
- Guests are requested to check out by 11:00 AM.

3. Our Values – Peace, Respect & Anti-Colonialism

SuperOtium is more than just a place to stay—we're committed to creating a peaceful, inclusive space based on principles of non-violence, anti-colonialism, and equal rights for all.
We kindly ask all guests to reflect on whether these values align with their own. If you are actively involved in or supportive of violence, colonialism, apartheid, or discrimination, this may not be the right place for you.

4. House rules
- Use of the kitchen is not permitted.
- Italian-style breakfast will be served from 8:30 AM. Please let us know of any dietary restrictions or special requests, and we will do our best to accommodate you! Just in case of need, breakfast will be provided at the Caffè33 bar/bistro, located approximately 50 meters from SuperOtium.
- Guests are kindly requested to refrain from making noise, especially between 10:00 PM and 9:00 AM, to ensure a peaceful environment for other guests who may be resting.
- Access to the property is restricted to the individuals indicated during the booking and check-in process.
- Children are welcome at our property, provided that their parents or legal guardians assume full civil and criminal responsibility for any damage caused to property or persons.
- Small pets are welcome at our property, provided that the owners assume full civil and criminal responsibility for any damage caused to property or persons.
- No vehicles are allowed to park in the courtyard of the building.

5. Cancellation or change of reservation
- In the event of cancellation after the specified deadline for the chosen rate, the full amount of the rate will be charged.
- Reservations can be freely changed within the cancellation deadline associated with the chosen rate.
- In case of NO SHOW (i.e. the customer fails to show up), the full amount of the booking will be charged.

6. Liability
- The photographs and information displayed on this site are not binding.
- The establishment cannot be held responsible for any omissions or incomplete execution of reservations due to force majeure, actions of third parties, or the client themselves. Additionally, the establishment is not responsible for internet failures or refusals by the cardholder's bank to process payments.
- Customers accept to use the rooms and the common areas of SuperOtium in a reasonable manner, consistent with their intended purposes, being aware of their civil and criminal responsibilities in the event of damage caused to property or persons, as well as behaviour contrary to morality and public order, with consequent charge by the Hotel of the amount due as compensation for damages and request to the customer to leave the facility without any compensation or refund.
- SuperOtium provides free Wi-Fi access. Customers are required to refrain from using electronic media to reproduce, display, distribute, or disclose copyrighted materials without prior permission from the rights owner.
- SuperOtium reserves the right to relocate customers, either partially or entirely, to an equivalent category bed and breakfast accommodation based on availability. This will only occur if the accommodation is unavailable (due to overbooking) for reasons attributable to the hotel

NIKIVIKI SAS: Privacy Policy (ex art. 13 and 14 EU Reg. 679/2016)
Pursuant to Articles 13 and 14 of the European Privacy Regulation No. 679/2016 (hereinafter also only "GDPR"), laying down provisions on the protection of personal data, we wish to inform you that the personal data you voluntarily provide to NIKIVIKI SAS, with registered office in Via Santa Teresa degli Scalzi, Naples, p. iva IT08371391213 -PEC: [email protected] henceforth, also only the "Owner" of the processing of personal data will be processed by the same adopting the appropriate measures to ensure the security and confidentiality, in accordance with the above legislation.
Collection of information - Legal basis for processing
This information concerns the personal and fiscal data related to you acquired - even verbally - directly or through third parties, necessary for the establishment and execution of contractual relationships (legal basis ex art. 13, co. 1, lett. c) to which this information pertains.
Purposes and methods of data processing
Data collected are processed exclusively for the following purposes:

to fulfill contractual and legal obligations arising from the contract;

to send any communications, including by e-mail;

credit protection;

to comply with legal obligations.
The processing will be carried out both manually and with the aid of electronic - or in any case automated - means and will include, in compliance with the limits and conditions set by Article 5 of EU Reg. 679/2016, all the operations - or set of operations - indicated below: collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data.
Nature of provision of data
The provision of your personal data is optional in nature. However, the failure to provide, even partially, the requested data will result in the impossibility for the writer to initiate the same contractual relationships.
Communication and dissemination of data
The personal data collected will not be subject to dissemination or communication to third parties, except in the cases provided for in this statement and/or by law and, in any case, in the manner permitted by it.
The data may come to the attention of the data processors or persons in charge of processing appointed by our Company, within the scope of their respective functions and in accordance with the instructions received, only for the achievement of the specific purposes set forth in this notice.
Rights of the data subject
With respect to such data, you may exercise at any time the rights provided for in Articles 12 (transparency in the management of processing), 15 (right of access), 16 (right to rectification), 17 (right to erasure, right to be forgotten), 18 (right to restriction of processing), 19 (obligation to notify in case of rectification or erasure), 20 (right to data portability), 21 (right to object) of the GDPR.
Specifically: 1. The data subject shall have the right to obtain confirmation as to whether or not personal data concerning him/her exist, regardless of their being already recorded, and communication of such data in an intelligible form.
2. The interested party has the right to obtain, in a transparent manner, in simple and clear language, the indication of: a. the origin of the personal data; b. the purposes and methods of processing; c. the logic applied in case of processing carried out with the aid of electronic instruments; d. the identification details of the owner, managers and the representative appointed under the GDPR; e. the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them as appointed representative in the territory of the State, managers or agents.
3. You have the right to obtain: a. the updating, rectification or, when interested, the integration of data; b. the cancellation, transformation into anonymous form or blocking, subject to your objection, of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; c. The portability of your personal data, in an intelligible format for the recipient operator of the same; d. The certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate to the protected right.
4. You have the right to object, in whole or in part: a. for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of collection; b. to the processing of personal data concerning you for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communication.
These rights may be exercised directly by sending an e-mail.
The interested party is also entitled, without prejudice to the rights declined above, to the right to complain to the Guarantor Authority.